Returns, Exchanges & Refunds

Zalexandra accepts returns within 14 days, and cancellations within 1 week of placing your order. Exchanges are not accepted since all items are made to order to your specific size. Zalexandra is not responsible if you do not measure yourself correctly and order the wrong size. Custom items are not eligible for a return or exchange. Items bought during a sale are non-refundable. 

Request a cancellation using the contact form, or send an email to

If you have an issue with your items, please contact Zalexandra within 5 days of delivery to solve any issues. If you want to return your item ship it back within 14 days of delivery, shipping is at the buyer's expense.

If the item is not returned in the original condition, the buyer is responsible for any loss of value. Items must be returned in a clean condition. 

If the wrong item is sent, then the buyer may keep the item and a new item will be sent at our expense.